Privacy Policy

1. Who we are and what this policy covers

Speedo Communication uses the Speedo ISP Support integration to manage WhatsApp support conversations in its customer support inbox. This policy explains how information from those conversations and their connected support records is handled.

2. Information handled by the support service

When you contact our WhatsApp support service, the information handled may include:

• Your WhatsApp phone number and display name, where supplied by WhatsApp.
• Text messages you send, our text replies, message identifiers, dates and times, and delivery or read status where available.
• Service or account details you choose to include in your message, such as a customer reference or a description of a connection problem.
• Support staff notes, conversation assignments, and references to a customer account or support ticket when staff confirm and link the relevant records.
• Technical delivery and security records used to operate and troubleshoot the support connection.

3. How the information is used

We use this information to respond to your enquiries, investigate service issues, manage support tickets, maintain the history of a support case, and check whether our replies were delivered. Message identifiers and technical records also help prevent duplicate messages and detect invalid requests.

Linking a conversation to a customer account is a staff action. A WhatsApp phone number alone does not verify account ownership or provide access to your customer portal.

4. Staff access and service providers

Access to the support inbox is controlled by staff permissions and conversation assignment. Internal support notes are kept separately from customer replies and are not automatically sent to WhatsApp.

Messages pass through Meta's WhatsApp Business Platform. Hosting and network delivery providers may also process information needed to store or transmit support messages. WhatsApp's own handling of information is described in the WhatsApp Privacy Policy.

5. Keeping support records

Support conversations and related records are stored in our support system to maintain case history. The current support inbox does not automatically delete conversations after a fixed number of days.

Deletion requests are reviewed individually. An unresolved support case, an applicable record-keeping obligation, or a security investigation may affect what can be removed. We will explain any applicable limits when reviewing your request. Removing information from our system does not automatically remove copies held by you or by WhatsApp.

6. Access, correction and deletion requests

To ask about information in your WhatsApp support conversation, request a correction, or request deletion, email info@speedo.net.bd or call 01870057857. Please provide the phone number used for the conversation and a brief description of your request.

Requests are reviewed manually. We may need to confirm that the request concerns your own conversation or account before acting. Do not include passwords, one-time login codes, full payment card or bank account numbers, or personal identification card numbers in your request or support chat.

7. Communication preferences

You can ask us to stop contacting you through WhatsApp by telling our support team in the conversation or using the contact details below. You may also block the business account in WhatsApp. Stopping messages is separate from requesting deletion of an existing support record.

8. Contact and policy updates

We may update this notice as the support service changes. The date at the top of the page identifies the latest revision.